Box Office Attendant
Responsible To: Box Office Manager
Job Type: Non-Exempt / Seasonal
Department: Courtyard
Pay Range: $24.00/hr
Job Overview: The Box Office Attendant plays a key front-line role in delivering a positive guest experience by assisting patrons with ticket purchases, will-call, and event inquiries. Working under the direction of the Box Office Manager, this role ensures efficient, accurate, and courteous service at every event held at Rockaway Ocean Club.
Key Responsibilities:
Greet guests and provide exceptional customer service while answering ticketing-related questions.
Sell tickets using the venue’s ticketing system (e.g., Ticketmaster, AXS, Etix) during pre-sales, on-sales, and event days.
Distribute pre-purchased tickets at will-call and check photo IDs when necessary.
Handle cash, credit card, and mobile payment transactions securely and accurately.
Maintain a clean and organized box office space.
Resolve ticketing issues or direct guests to appropriate team members when necessary.
Understand and communicate venue policies, event details, and seating information to guests.
Assist with opening and closing duties, including cash handling, inventory counts, and daily sales reporting.
Maintain professionalism and a friendly demeanor during high-pressure or high-volume situations.
Required Skills / Qualifications:
Availability to work evenings, weekends, and holidays during the entire season.
Prior customer service or cash-handling experience preferred.
Familiarity with ticketing platforms is a plus (training provided).
Strong communication and interpersonal skills.
Comfortable working in a fast-paced, team-oriented environment.
Ability to remain calm and courteous during busy or stressful periods.
Must be dependable, punctual, and detail-oriented.
Requires working outdoors or in semi-sheltered areas during all weather conditions.
Must be able to stand for extended periods and lift up to 20 lbs.
Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.